⭐Write to us at hello@mycoquetteworld.store within 30 days of receiving your order. We will review your request and, if it is accepted, tell you how and where to send the item. Do not send products without contacting us first.

If the return is due to a change of mind, the item must be in the same condition in which you received it, unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase. In this case, the customer is responsible for the cost of return shipping.

Damages and issues 💗

Inspect your order when you receive it. If any item arrived damaged or defective, or you received a product different from the one you ordered, write to us as soon as possible at hello@mycoquetteworld.store and include your order number and, if you can, photographs of the issue. We will review the case and tell you the next steps. If a return is appropriate for this reason, we will not charge you for return shipping.

Exceptions and non-returnable items 🎀

Generally, we do not accept returns due to a change of mind for personalized items or items made to the customer’s specifications. If an item has any special return conditions, we recommend contacting us before buying it by writing to hello@mycoquetteworld.store.

These exceptions do not prevent you from contacting us if you receive an item that is damaged, defective, or different from the one you ordered. We will review the case and respect the rights you have under applicable law.

Exchanges 🎀

We do not offer direct product exchanges. If you want a different item, size, or color, write to us at hello@mycoquetteworld.store to request a return of the original product. If it meets the conditions of our policy and the return is approved, you can make a new purchase of the item you prefer.

Right of withdrawal for customers in the European Union 🇪🇺

If you purchase as a consumer in the European Union, you may request the cancellation of your order before delivery and exercise your right of withdrawal within 14 days after delivery of the last item in the order, in accordance with applicable law. To request this, write to us at hello@mycoquetteworld.store with your order number. This right is independent of our general 30-day return policy. Exceptions provided by law may apply.

Refunds 💗

When we receive and inspect the returned item, we will let you know whether the refund has been approved. If approved, we will process it to the original payment method, normally within 10 business days of approval. Your bank or payment provider may take longer to show the money in your account.

If more than 15 business days have passed since we approved the return and you still do not see the refund, write to us at hello@mycoquetteworld.store with your order number. The rights and time limits established by applicable law will continue to be respected.